In our ever-changing world, law firm-client communication is paramount.
But what, exactly, does it entail? From the nuances of texting clients to the power of automating certain communications, this piece will outline everything firms should know about client communication.
As we make our way back to a ‘near normal’ world, three key trends underpin post-pandemic strategies in Canada’s legal industry: technology, the hybrid workplace, and an increasing war for talent.
Virtual recruitment is now more prevalent than ever—and the legal field is no exception.
The word ‘leader’, especially in traditional organizations, typically refers to a coveted role or position and evokes visions of authority, control and status.
As industries worldwide face the Great Resignation, Canadian law firms must work around the talent shortage—but how?
This post will offer insights into the legal talent drain and provide tips for law firms to work around the shortage. The idea is that with the right strategy and culture, employers can still hire skilled, top-qualified lawyers.
Over the past two years, our spirits have been tested - at home and at work. Most of us have experienced increased fear, confusion, frustration, and maybe even apathy, as a result of feeling powerless in the face of both too much, and not enough, information.
“Why would I want to brand myself? I am not a product.” No, you are not a product. You are so much more. But no one will ever know what you have to offer if you don’t make a concerted effort to show them.
Success has typically been associated with financial wealth and power. People often equate success with busyness because achieving this type of ‘success’ usually requires long hours and relentless commitment. With the arrival of a global pandemic, ‘busy’ has become the new normal. Is it time to rethink success and get your ‘busyness’ under control?
You did everything right. You stayed home, masked, vaccinated, distanced, ‘pivoted’ endlessly with family and work responsibilities, and stayed on top of the data and numbers. You bolstered those around you and did your best to remain positive, but almost two years into COVID-19, many of us are feeling the adverse effects of an unpredictable, ever-changing situation.
It’s almost hard to remember a time when the term ‘hybrid workplace’ didn’t exist. Over the past 20 months, companies have been busy redefining the logistics of where people work and referring to it as the hybrid workplace. Will people be returning to the office? What physical safety protocols will need to continue? Will we need as much office space? Are offices even necessary?
We don’t typically associate kindness with success in the workplace. Ambition, competence, commitment and reliability are highly prized workplace attributes, but when was the last time you heard someone talk about kindness at work?
More and more organizations are recognizing both the human and business potential that gratitude unlocks - greater happiness, improved health, stronger relationships, and increased employee loyalty and productivity. A Glassdoor survey indicated that 81% of employees will work harder when their boss shows appreciation.
In 1992, the Government of Canada designated October as Women’s History Month, celebrating the women and girls from our past and present.
The field of law has been both a driver in, and a reflection of, this journey. Today we want to honour women who through their work and commitment, have contributed to making the practice of law, and Canada, a more diverse and inclusive place. In this article, we will introduce just a few of these strong, trailblazing women.
We have been thinking a lot about the concept of Virtual Distance lately, and how the shift from in-person to digital interaction is far more consequential than we might have imagined.
September signals the end of summer and a time for new beginnings. Kids go back to school, work colleagues are back from vacations and a sense of rhythm returns. This year, in the grip of a worldwide pandemic, that cadence is more important than ever.
If COVID-19 has taught the world anything, it’s the extent of human resilience. Virtually overnight, we all became stars in a Zoom world, master collaborators, technology McGyvers, and expert jugglers.
Remote access technologies and evolving organizational practices were already beginning to change the way we work. But COVID-19 has escalated both the speed and breadth of this change.
So what will the post-pandemic work world look like? Are you ready?
What does a tomato have to do with time management and productivity? The Pomodoro Technique (pomodoro means tomato in Italian) was developed by Francesco Cirillo in the 1980s and has since grown to be a tried and true method for managing time and improving focus and productivity.
Employee retention is a top HR challenge for law firms. So why, when firms are spending big dollars recruiting, hiring and training new lawyers, do they often not make the required investment in retaining them?
Today we are launching our new YouTube channel. Please subscribe to receive notifications for each new post, and like or comment to join the conversation.
“I do by myself” is often one of a toddler’s first phrases. Something about us humans highly values independence. Asking for help can feel like a weakness, a vulnerability. But if this pandemic has taught us anything, it’s that we can’t always ‘go it alone’. In fact, there are actually benefits to asking for help - not only for the receiver but also for the helper.
‘M'aidez’ is French for help me, and ‘mayday’ is now the universal signal for help.
Over a matter of weeks in early 2020, a global seismic shift occurred, catapulting employees from their workplaces into their homes. Initially, many of us scrambled to set up home work spaces and technologies, make alternate family care arrangements, and attempt to appear comfortable interacting with coworkers and clients in cyberspace.
Now, more than a year into the pandemic, and settled comfortably in our home offices (or at our kitchen tables), how many of us are prepared to return to the way things were? According to most accounts, not many, because this seismic shift is so much more than just about where we work, it is also about when and how we work.
Universally admired, courage is the ability to act despite fear or anxiety, and is considered by philosophers and many modern day researchers to be the greatest of all virtues. But is courage a virtue we’re born with, or can courage be cultivated?
“Courage is the mother of all virtues because without it, you cannot consistently perform the others.”― Aristotle
“We need to talk.” Dreaded words that often mean something isn't right.
Whether you are initiating a difficult conversation, or on the receiving end of one, these heart-to-hearts have the potential to be life-changing. And depending on how they’re handled, these interactions can be soul destroying or growth-inducing. It’s really all in the delivery and follow up.
“A person's success in life can usually be measured by the number of uncomfortable conversations he or she is willing to have.”
- Timothy Ferriss
I’m too old/young. I’ve invested too much time in my education/career/the company. I have bills to pay. There are many reasons we choose to stay in a less-than-ideal job. If you’re feeling stuck, you’re certainly not alone.
Initially, teleworking was something of a relief amidst all the pandemic uncertainty. For those of us lucky enough to work from home, mornings took on a more relaxed pace without worrying about the commute or how we’re dressed (from the waist down anyway!). For many of us, however, the novelty of teleworking has definitely worn off.
Access to computing and analytic data is changing the world exponentially and enabling decision-making at an unprecedented rate. But there is another type of data; a deep, universal wisdom that often gets ignored. While many of the world’s greatest minds have embraced this inner knowing, sometimes referred to as gut instinct or intuition, the rest of us haven’t quite figured out how to fully access it.
Throughout your career, have you ever experienced an overwhelming feeling of self-doubt? A nagging thought in the back of your mind that no matter your level of expertise, you genuinely feel like you don’t belong and that “now they’re going to find out I’m a complete fraud and don’t know what I am talking about”?
Over the past several months, despite the unrelenting pandemic, sluggish economy, and the general slowdown that typically occurs this time of year, Urban Legal Recruitment has experienced a definite uptick in activity.
Life is a series of lessons - some good, some bad, some easy, others hard. The 15 things below that I now know for sure have come from the many lessons I’ve been graced with, in a life I am perpetually grateful for, surrounded by people I love.
Whether you ascribe to its religious meaning or not, Christmas has traditionally been about giving, and giving is universal – something we can all do. It is not about how much you spend, it’s about making the recipient feel seen, known, and cared about.
Here are 12 things that have definitely brightened our year at ULR. We hope there is something on this list that can bring comfort and joy to you or someone you care about.
We’ve all heard the saying “those who can’t do, teach”. Well, sometimes, those who can’t practice, support. Legal support professionals, paralegals and legal assistants, are typically as passionate about the law as the lawyers they support, and just as committed to its execution.
Each generation is typically characterized by a set of workplace stereotypes. Millennials in particular have had a bad rap in recent years. Stereotypes, however, abound for every age group.
The ‘Silent’ generation is considered to be collaborative, dedicated and loyal. As traditionalists, they work hard and respect authority, but are also believed to be rigid, mired in the past and unwilling to embrace change.
Regardless of where you live, what you do for a living or your living situation, almost every single human being is currently learning to manage work, families, friends, finances, and themselves, under the shadow of COVID. In some ways, COVID could be considered the great equalizer.
So why do some people seem to be riding the waves rather smoothly, while others are sinking into the depths of despair? For most of us, it’s resilience. Simply put, resilience is the ability to bounce back following a major disappointment, trauma or loss.
Artificial intelligence (AI) is one of those terms that either confuses you, excites you, or makes your eyes glaze over. In this brief video, Elon Musk, who has invested heavily in the technology, explains why he thinks AI should terrify you.
Daniel Goleman, author of the book Emotional Intelligence, defines it as “the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you.” In this 5-minute video, Daniel describes EQ, whether we are becoming more emotionally intelligent and if gender and culture are factors.
Recruiters sometimes get a bad rap, and recruitment horror stories abound (check it out, there are over 4,000,000 results when you Google ‘recruitment horror stories’).
Thanksgiving 2020 will be an interesting one. COVID-19, an omnipresent reality through most of this year, has resulted in a sense of loss for many - loss of work, social connection, freedom, and the loss of how we typically communicate emotion. ‘Smiling eyes’ takes on a whole new meaning as we attempt to convey happiness from behind our masks. Or convey friendliness in the grocery aisle, or forgiveness if we are walking against the directional arrows (and who hasn’t done that?).
Is this the right time to make a career move? Let’s start with some general considerations.
Though our usual level of activity has decreased somewhat over the past few months, the work continues as we learn to navigate the 'new normal' and observe the transformation of the traditional workplace. In this article, we share some of those observations.